Privacy Policy

This Privacy Policy applies to United Dental Surgery (sole proprietorship) (UEN: 53349369B) and its clinics listed below (together, “UDS”, “we”, “our”, or “us”).

UDS is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

Clinic locations and contact

UDS - United Dental Surgery Implant and Braces Centre
Blk 769 Yishun Avenue 3, #01-281
Yishun, Singapore 760769
Phone: +65 6758 5222
Mobile: +65 8040 4340
Email: info@uds.sg

UDS Dental Implant and Braces Centre @ AMK
Blk 233 Ang Mo Kio Ave 3, #01-1178
Ang Mo Kio, Singapore 560233
Phone: +65 6758 5222
Mobile: +65 8040 0638
Email: info@uds.sg

1. Personal data we collect

Depending on how you interact with us, we may collect:

• Identity and contact data: name, phone number, email address

• Enquiry and booking data: details you submit via contact form, online booking, live chat, or WhatsApp

• Administrative data: information required for registration and clinic administration

• Clinical data: dental and medical information required to provide care

• Website usage data: device and browser information, pages visited, approximate location derived from IP address

2. How we collect personal data

We collect personal data when you:

• visit or use our website

• submit a contact form

• request an appointment via online booking

• use live chat or WhatsApp chat

• call or email the clinic

• visit the clinic for consultation or treatment

3. Purposes for collection, use, and disclosure

We collect, use, and disclose personal data for purposes including:

• responding to enquiries

• scheduling and managing appointments

• providing dental care and related services

• clinic operations, administration, and record keeping

• billing, insurance, and subsidy related administration where applicable

• complying with legal and regulatory requirements

• maintaining the security and performance of our website and services

4. Disclosure to third parties

We may disclose personal data to:

• dental professionals and clinic staff involved in your care

• service providers that support our clinic operations (for example website hosting, analytics, and chat), under confidentiality obligations

• insurers or subsidy administrators where relevant to your request or treatment

• regulators or authorities where required by law

We do not sell personal data.

5. Website tools and communications

Contact form and online booking
Information you submit through the website may be used to contact you, respond to your enquiry, and manage your appointment request.

Live chat and chatbot
We use AssistLoop for live chat and chatbot features. Information you provide via chat may be processed by AssistLoop to enable us to respond. (AssistLoop)

WhatsApp chat
WhatsApp may be available either:

• via a direct WhatsApp link, in which case your messages are processed by WhatsApp under its policies, or

• via AssistLoop, in which case enquiry data may be processed via AssistLoop in addition to WhatsApp (AssistLoop)

Please avoid sending sensitive clinical details through live chat or WhatsApp unless requested by the clinic. For clinical matters, a consultation is the appropriate channel.

6. Cookies and analytics

We use cookies and similar technologies to support website functionality and understand website usage. We may use:

• Google Analytics

• Google Tag Manager

These tools may collect usage information such as pages visited, device and browser details, and approximate location derived from IP address.

You can manage cookies through your browser settings. Disabling cookies may affect site functionality.

7. Website hosting and service providers

Our website is hosted on Framer. Framer’s terms identify Framer B.V. as the contracting entity for its services. (Framer)

8. International transfers

Some service providers may process personal data outside Singapore. Where applicable, we take reasonable steps to ensure that overseas transfers are protected in a manner consistent with PDPA requirements.

9. Access, correction, and withdrawal of consent

You may request:

• access to personal data we hold about you

• correction of your personal data

• withdrawal of consent for certain uses of your personal data

To make a request, contact us using the details at the top of this policy. Withdrawal of consent may affect our ability to provide services or respond to requests.

10. Retention

We retain personal data only as long as necessary for the relevant purposes, or as required by applicable healthcare and legal obligations.

11. Updates to this policy

We may update this Privacy Policy from time to time by publishing an updated version on our website with a revised “Last updated” date.